What to expect

Whether this is your first massage or joining us for the first time at Untangled Living, here are a few tips to help you on your journey to a healthier, happier and untangled you!

Booking Appointments

All appointments for services provided by Untangled Living are booked by either email or phone.

Consultation time is included within in your appointment duration.


Please provide 24-hour notice if you would like to reschedule or cancel an existing appointment otherwise full payment is required.

If you wish to cancel or change an appointment for services, you may only do so by canceling or changing that appointment via online booking or by phoning Untangled Living, during opening hours.

Appointment durations are the total time spent with a therapist including professional consultation.

Health Insurance

Untangled Living offers receipts post-treatment via email, which enables you to receive your private health rebate. *Some health funds don’t allow for a rebate for mobile services, please check your individual health fund provider.

Private health funds provide varying levels of cover, please contact your health fund for full details of these benefits.

Initial Consultation

A brief medical history is taken which will cover relevant matters such as activities, work environment, diet, and past injuries.

A physical assessment is then conducted to best determine the most effective treatment for your condition. This assessment may include:

  • Physical Examination
  • Range of Motion Testing
  • Postural Assessment
  • Orthopedic Assessment
  • Neurological Testing
  • Active Palpation
  • Passive Palpation

A treatment plan will then be formulated and explained to you in detail. This plan will include the therapist’s hands-on treatment, corrective exercises and stretches to be undertaken at home, as well as advice on management that can be undertaken by yourself between your consultations to best assist the improvement of your condition.

An initial consultation will take up to 75 minutes. While the assessment will take longer in an initial visit, the client can expect a minimum of 60 minutes hands-on treatment as part of this visit. Treatment may involve a combination of the following techniques:

  • Manual soft tissue techniques- such as myofascial release and deep tissue massage.
  • Trigger Point Therapy
  • Dry needling (the use of acupuncture needles into restricted/injured muscle tissue)
  • Muscle stretching
  • TENS therapy (use of a light electrical current for muscle stimulation)
  • Postural corrective exercises -strengthening or stretching exercises to be undertaken at home/work
  • Hot and Cold Therapy

Subsequent Consultations

A brief check on your health and progress since the last consultation will be taken, as well as some clinical assessment, followed by treatment.

A standard consultation will take up to 60 minutes and you can expect approximately 45 minutes of hands-on treatment. The remaining time is invested in treatment planning, documentation and account settlement.

Privacy & Disclosure

You will also likely be asked to sign forms that explain your right to privacy such as Consent and Disclosure.

Untangled Living respects your privacy and complies with the Privacy Act 1988 (Cth) including the National Privacy Principles. For further information please contact us at ebony@untangledliving.com.au or 0423 919 319.

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